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Customer Service & Support

Course Overview

Every business or organization has its own set of customers and the manner with which customers are handled goes a long way in determining the survival of the organization in the short, medium and long term. This training is specially designed to teach the essential skills to help everyone especially those whose job entails periodically meeting people and handling issues for them.

Customer Service Training

Target Audience

Everyone regardless of academic qualifications, educational background or industry. People in the service sector including bankers, hoteliers, private security personnel, receptionists, and indeed everyone whose has to occasionally interact with people and handle people issues.

Things you should know before registering for this course

1. basic literacy skills.

Course Contents

a. The importance of customer service
b. Knowing the needs of your customer
c. Responding to your customers needs
d. Communication in customer service
e. Creating a positive impression
f. Using the right phrases
g. Working with unsatisfied customers
h. Solving customers problems
i. Dealing with complaints
j. Customer follow up
k. Communications etiquette
l. other topics of interest

Additional Course Details

Duration: 15 Hours Max.
Cost: NGN 10,000 (Ten Thousand Naira) only.

Other Considerations: Discounts apply for early registration. The entire soft skills package which includes a total of about 5 courses including this one costs NGN 40,000 only. T & C's Apply.